Infomaniak#

Infomaniak Drive Icon

Infomaniak Public Cloud#

Connecting (Swift)#

Note

Connection profiles can be installed from Preferences → Profiles.

Swift Connection Profiles#

Log in to your Infomaniak OpenStack Swift space via this preconfigured connection profile:

Additional Fields Required#

Enter the following information in the bookmark:

  • Project:Domain:Username: Information available in your Infomaniak manager. Example: PCP-XXXXXX:Default:PCU-XXXXXX

  • Password: password is the same as the one you use for the OpenStack dashboard

Connecting (S3)#

Infomaniak Public Cloud also supports the S3 protocol, fully compatible with AWS Signature Version 4. This is distinct from Swiss Backup and requires EC2-style credentials generated from the OpenStack API.

Important

Do not use Swiss Backup credentials with the S3 protocol. Only credentials from Public Cloud via the OpenStack API (EC2-style) are supported.

S3 Connection Profiles#

These profiles are configured with:

  • Correct hostname (s3.pub1.infomaniak.cloud or s3.pub2.infomaniak.cloud)

  • Region explicitly set (required for AWS Signature V4)

  • Path-style access enabled (s3.bucket.virtualhost.disable=true)

How to Generate Credentials (OpenStack CLI)#

To use the S3 protocol, generate EC2-compatible credentials using the OpenStack CLI.

Prerequisites#

Install the OpenStack CLI and set environment variables:

export OS_AUTH_URL=https://keystone.pub1.infomaniak.cloud
export OS_USERNAME=PCU-XXXXXXX
export OS_PROJECT_ID=PCP-XXXXXXX
export OS_PASSWORD=your_password
export OS_USER_DOMAIN_NAME=Default
export OS_PROJECT_DOMAIN_NAME=Default

You can retrieve these from the OpenStack Horizon dashboard under “API Access”.

Create EC2 Credentials#

Run:

openstack ec2 credentials create

This returns:

+-------------+----------------------------------+
| Field       | Value                            |
+-------------+----------------------------------+
| access      | 5a6c43a89e914eb3b388df9817dcdef2 |
| secret      | xL5Hv2Bp8MqHkKrMBXr7PvVHZoUZaeYF |
| project_id  | f091b24c7413428a98b7a4455dc12345 |
| user_id     | 3c362f13e0f144eb8a78fcd6a8aaabcd |
+-------------+----------------------------------+

In Cyberduck:

  • Access Key ID → value of access

  • Secret Access Key → value of secret

Troubleshooting#

If you encounter this error:

SignatureDoesNotMatch
The request signature we calculated does not match the signature you provided.

Verify:

  • The Region field in your profile is set to dc3-a or dc4-a (not us-east-1)

  • You are using EC2 credentials from the Public Cloud API (not Swiss Backup)

  • Path-style access is enabled

References#

Infomaniak Swiss Backup#

Swiss Backup is a solution that automatically backs up your files, workstations, mobiles, and servers. Your data is stored in Switzerland in Tier 3+ datacenters in at least three different physical locations. Infomaniak is a leading Swiss hosting service provider that is recognized for the reliability of its services and the quality of its 7/7 support in over five languages.

Connecting#

Swiss Backup also supports both the Swift and S3 protocols.

The type of protocol (Swift or S3) must be selected when you create a new backup space in the Infomaniak Manager.

  • If you select S3, credentials will be generated automatically during setup.

  • These credentials are distinct from those used with Infomaniak Public Cloud.

  • S3 credentials for Swiss Backup cannot be created via the OpenStack CLI.

You will receive:

  • An Access Key ID and a Secret Access Key

  • A specific S3 endpoint URL (different from Public Cloud)

Note

Connection profiles can be installed from Preferences → Profiles.

Connection Profiles#

Log in to your Infomaniak OpenStack Swift space via this preconfigured connection profile:

Additional Fields Required#

Enter the following information in the bookmark:

  • Project:Domain:Username: information sent by email when you created your Swiss Backup space

  • Password: password sent by email when you created your Swiss Backup space

References#

Infomaniak kDrive#

Refer to kDrive.