Support

Application Support Folder

Inside the application support folder, the application saves files needed for their operations e.g. settings, log data, history files, etc.

You can reach the application support folder by choosing Go → Go to folder within the Finder menu, copying the path below into the appearing window, and clicking on the Open button afterward.

~/Library/Group Containers/G69SCX94XU.duck/Library/Application Support/duck/

Bug Reports and Feature Requests

Open a new ticket to report bugs you experience or features you’d like to have added. Make sure to add a detailed description of the issue including the operating system, the used protocol, the used version of Mountain Duck, and the connection mode.

Logging Output

Log output can be found in the mountainduck.log file in~/Library/Logs/Mountain Duck or ~/Library/Containers/io.mountainduck/Data/Library/Logs/Mountain Duck when installed from the Mac App Store respectively.

Select Show in Mountain Duck → Preferences → Connection to reveal the log file. In addition to the current log file, compressed versions of the latest five cycled log files named mountainduck-*.log.zip are available. You can also reach this file in Console.app (Open from /Applications/Utilities) under Reports → Log Reports → mountainduck.log.

Debug Log

To enable verbose log output select Enable debug log in Mountain Duck → Preferences → Connection.

Error Log

An error log is a record of critical errors that occur during the operation of the application or server. It can be a useful tool for troubleshooting.

It can be reached by clicking on the Show button within Mountain Duck → Preferences → Connection. The file is named mountainduck.error.

Installation Log

Windows only

The installation log contains records of all actions performed by the setup program and by other executable files related to installation. It is required for troubleshooting if you encounter errors during the installation process. The installation log file prefixed Mountain Duck_ can be found in %Temp%.

Feature Request

Please make sure to include a detailed description of the feature you’d like to request within your ticket.

Crash Reports

Crash reports are saved to ~/Library/Logs/DiagnosticReports/Mountain Duck_*.crash. On macOS 12 or later crash reports are saved to ~/Library/Logs/DiagnosticReports/Mountain Duck_*.ips.

Get Support

For bug reports, feature requests, or issues regarding purchase and upgrade mail to support@mountainduck.io to open a ticket.